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When should you call a plumber vs. your water utility?

When you suspect a water leak, it’s hard to know who to call: your water utility or a plumber?

It depends on the situation, but here are a few tips to help you decide.

If an increase in your water bill is the reason you suspect a leak, you’re probably better off calling a plumber. The water utility will only repair leaks on their side of your water meter. If the water meter is turning more than it usually does, guess what that means? The problem is most likely between the meter and your house. You’ll need a plumber to take care of it.

What if there’s a puddle in your driveway, and you suspect the water is coming from underground pipes? It could be either your house lines or the water company’s. The best way to find out is to make sure all the water in your house is shut off, and check the meter. If it’s still turning, the leak is on your side. Call a plumber.

If the meter is not turning, the leak is on the water company’s lines. Call and report it to your water utility. Many water utilities charge a service run fee if you call in a leak that ends up being on your property. If you take the time to make sure which side of the water meter the problem lies on, you can save time and money.

Worried about your water bill if the leak is on your property? Some water utilities will give customers a one-time credit or adjustment to their bill. Call and explain that you had a leak, and offer to provide a plumber’s invoice to show you’ve had it fixed. Ask your local water company if they’re willing to make a leak adjustment.

If you do discover a leak on your property, call Dauenhauer, any hour. Don’t incur a needless service run fee on top of the leak repair cost and extra water usage. We specialize in leak detection of all kinds, and can save you time, frustration and money. We’ll schedule an appointment for a FREE quote and get your leak fixed fast.

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Bob Lofton was prompt friendly knowledgeable and honest.

He gave me a very fair estimate compared to your competition. I have already called back for Bob's help with another issue and will use him whenever the need arises. I have already shared his name and Dauenhauer plumbing with family and friends.


Your plumber in this particular job did a fantastic job.

He did a job for us a few months ago and did fantastic then as well. We use your service solely because of him.

Samuel & Trina Johnson

Matt was great.

He was so caring and informative. He was neat and cleaned up after installing the new toilet.


I liked my plumber Tim.

I felt like he explained my repair options and gave me an honest reasonable price. I would recommend Dauenhauer plumbing to my friends and family.

Crystal Fisher

Dependability. Quality. Professionalism.

Cotton the plumber who came out was a true professional. Long time in the business. I appreciate his attention to detail and value plus service.